Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maledan2021@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maledan2021@163.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maledan2021@163.com.

Sure, here is a translated summary of the return and exchange policy provided:

**1. Return Policy**

**1.1 Returns:**
If you receive an item that doesn't meet your expectations or isn't comfortable, you can return it within 30 days of receipt.
- The item must be unused and in its original packaging, including the barcode. Third-party returns are not accepted.
- To initiate a return, ensure you have your order number ready and use the email associated with your purchase.
- We will refund the purchase price and the original shipping cost, but the return shipping cost is your responsibility.
- Once goods are shipped, they cannot be intercepted. Ship the goods back to our warehouse at:
  - Country: China
  - Province: Henan
  - Address: No.12, WestLiuMadian, LiuMadian Village, Zangang Township, Tanghe County, Nanyang City, Henan Province, China
  - Name: NANYANG MALEDAN TECHNOLOGY CO.,LTD
  - Phone: 0377-68921495
- Refunds will be processed promptly upon receipt of goods at our warehouse, typically within 3-7 working days to your account.

**1.2 Exchange:**
You can exchange items within 14 days of purchase, subject to availability.
- Specify the model and exact color in the comment section when requesting an exchange.
- Exchange will be processed upon receipt of your returned product, depending on availability. You are responsible for any additional shipping costs incurred during this process.

**2. Exchange Procedure**

To initiate an exchange:
- Send an email to maledan2021@163.com with your order number in the subject line.
- Explain the reason for exchange and include relevant details.
- Our customer support team will guide you through the necessary steps for return and exchange.

**2. Amazon and Third-Party Authorized Seller Return Policy**

For purchases made through Amazon:
- Contact Amazon customer service directly for support as billing orders are separate from our website, and we cannot adjust refunds using our 17-digit order number.
- Third-party authorized sellers or commercial customers should contact the third-party seller directly regarding their order's return and refund policies.

This summary covers the main points of the return and exchange policy detailed in the original text.